Orders normally require approximately 2–4 business days for processing before dispatch.

During promotional events, holidays or periods of unusually high order volume, processing may take up to 5 business days.

Estimated standard U.S. transit time is generally 10–15 business days after dispatch.

Delivery estimates are provided as guidance and are not guaranteed arrival dates.

Available delivery options and any applicable shipping charges are displayed at checkout before you submit payment.

Orders may be processed through our available fulfillment and logistics network. Shipment origin may vary according to inventory availability, destination and operational requirements.

When tracking is available, the tracking information is normally provided after your shipment has been dispatched.

Please allow time for the carrier's tracking system to register the first scan.

If you notice an incorrect shipping address, contact service@norvalden.com as soon as possible.

We cannot guarantee address changes after an order has entered processing or has been dispatched.

Availability of delivery to P.O. boxes, military addresses or U.S. territories depends on the shipping service and carrier available for the specific order.

Tracking updates may occasionally be delayed while a package moves between carrier facilities.

If tracking remains inactive for an extended period beyond the expected transit process, contact customer support.

If tracking indicates a significant delivery problem or the parcel has not arrived within a reasonable period beyond the estimated delivery window, please contact us so the shipment can be reviewed.

If carrier tracking shows "delivered" but the package cannot be located, please check the delivery area, household members, neighbors and any location where the carrier may have safely left the parcel.

You may also need to contact the carrier directly for additional delivery details.

Contact customer support promptly if an order arrives damaged, incomplete or incorrect. Include your order number and supporting photographs where appropriate.

Where international shipping is available, customs requirements, import taxes, duties or local handling fees may apply depending on destination and applicable law.