Eligible return requests must generally be submitted within 30 calendar days after delivery.

Requests received after the applicable return period may not qualify for return approval.

Contact service@norvalden.com before returning an item.

Please include your order number, the item involved, the reason for your request and supporting photographs when relevant.

To qualify for an eligible return, merchandise should generally be in substantially the same condition in which it was received and include the relevant components or accessories.

Products showing unreasonable damage, misuse or alteration after delivery may not qualify for return approval.

Minor differences in color, texture, finish, shape or appearance may result from materials, manufacturing processes, lighting or display settings.

Reasonable variations that do not materially affect normal product function are not automatically considered product defects.

Certain products may be non-returnable for hygiene, safety, personalization or other reasons stated on the product page or required by applicable law.

Used, damaged or incomplete merchandise may also be excluded where appropriate.

If your order arrives incorrect, defective or damaged, contact us promptly and provide supporting information and photographs where possible.

We will review the information and provide the appropriate resolution when the claim is verified.

Responsibility for return-shipping costs depends on the reason for the approved return and the circumstances of the order.

Customer support will provide applicable instructions before an approved return is sent.

If you wish to cancel an order, contact us as soon as possible. Orders that have already entered processing, fulfillment or shipment may no longer be eligible for cancellation.

Once an approved refund has been processed, it generally takes approximately 5–10 business days for funds to appear through the original payment method.

Actual posting time may depend on your bank, card issuer or payment provider.

Approved refunds are generally returned to the original payment method used for the order unless another method is required by the payment provider or applicable circumstances.

Please keep your order confirmation and related correspondence. Order information may be required when requesting a return, refund or other after-sales assistance.

Nothing in this policy is intended to limit mandatory consumer rights that may apply under applicable law.