Contact Us
Questions about products, orders, shipping, tracking, payments, returns or refunds? Our customer support team is here to help.
How can we help?
Have a question about one of our products, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Norvalden customer-support team and we will be happy to assist you.
service@norvalden.com
Send us your question and relevant order details.
Within 24 Hours
We aim to reply to customer-service inquiries promptly.
Questions About an Existing Order
Please include your order number and the email address used during checkout whenever possible.
Providing these details helps our team locate and review your order more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incorrect, incomplete, or you experience another order-related issue, please contact our support team as soon as possible.
Please provide your order number, a clear description of the issue, and photographs where appropriate.
Before Returning an Item
Please contact our customer-support team before arranging any return.
Response Time
We aim to respond to customer inquiries within 24 hours. Response times may be slightly longer during weekends, holidays, promotional periods, or unusually high contact volumes.