// FAQ

Frequent Questions

I forgot my password, what should I do?

Upon login, click the Forgot your password? link under the button and enter your email address. A new password will be sent directly to your inbox and you can then log in and change the password in the Password page. If you do not remember which email address you used to open your trading account, please contact Customer Support.

How long does it take my invested funds to activate on my dashboard?

Investments through cryptocurrencies like Bitcoin, will be activated on your account after 3 blockchain network confirmations.

Must I deposit money to register?

You can open your trading account without having to deposit. However, in order to start trading and get unlimited access to our education center and professional services, you need to fund your account.

Can I release only a part of my invested funds?

Yes, you are able to release a part of your total invested money or the whole funds. Please note that if you release the whole funds of an investment, your investment will be terminated.

Do you charge any fees when I want to release my invested funds?

No we don't.

Why do I need to provide my private information?

As a regulated investment broker, we protect our clients from fraud or identity theft. It is for that reason that we require all clients to provide the necessary documentation for account verification purposes. All documentation is treated with 100% confidentiality.

Can I have multiple accounts?

Each account must contain an individual email address and genuine personal data. We do not have restrictions on using the same IP address for more than one account. As long as you are able to meet the requirements (email address and genuine personal data), you can have as many accounts as you want.

Do I need any trading skills?

Absolutely not, our asset management system works in such a way that our traders manage your funds and professionally invest them, providing you with a guaranteed daily profit. This is 100% passive income, regardless of your knowledge or skills.

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